Communicating with Excellence & Empathy During Open Enrollment

Tulsa HR Services

At LUXA, we want to educate and empower CEOs and business owners to make wise choices when it comes to Open Enrollment 2022. Excellent and empathetic communication is key to choosing health care options that benefit both your employees as well as their budget. 

Far too often, Open Enrollment causes frustration and confusion for employees at all levels of your organization. As with every other area of business, clear communication goes a long way in boosting employee morale during this season. 

Excellent communication during Open Enrollment 2022 begins with managers and other leaders. However, it quickly trickles down to lower levels within the organization. As a business owner or CEO, it is important to begin discussing this topic sooner rather than later. 

As you consider changes to plan design and cost-sharing before open enrollment, remember that the way you are perceived will far outweigh any hard decisions that you must enact.” 

Brian Martin, Vice President of Human Resources, LUXA Enterprises

Understanding the Importance of Excellent Communication

As the owner or CEO of a company, there will come a time where it is simply not possible to involve yourself in the daily operations of your organization. This is where your management team steps in. Communicating with your managers regularly helps you stay informed with employees, something that is essential to the success of your business.

Without this type of communication, CEOs become quickly disconnected from the day-to-day challenges of their employees and team. This can cause decisions to be made that do not benefit the entire organization – especially when it comes to health care.

One practical way to emphasize the importance of excellent communication both leading up to and during Open Enrollment 2022 is to plan a series of meetings dedicated to this topic. Ask your leadership team for feedback on what they are hearing from your employees regarding their health care needs, concerns, and priorities.

You may also go a step further to conduct a survey of your employees asking for feedback on your current health care plan as well as their concerns regarding changes during Open Enrollment 2022.


We’ll demonstrate how you can save money while improving your efficiency and accuracy when you outsource your back office services to TEAM LUXA.
Let Us Present A Plan →
LUXA Enterprises download brochure

Empathetic Communication Boosts Employee Morale

Empathy is often an overlooked skill in the workplace. As a business owner, CEO, or manager, you must prioritize not only excellent communication but also empathetic communication. 

Empathetic communication will boost employee morale, something that is beneficial to the success of every business. It is important to emphasize the importance of empathetic communication to your management team. They are most often the individuals having important conversations and fielding the concerns of your employees.

Recovering From the Stressors of COVID

COVID presented a highly stressful time for everyone. Whether your business suffered or soared during this season, the stressors of a global pandemic were felt by all.

Individuals are looking for employers who offer them the benefits they so desperately needed during the height of the pandemic. Realizing the importance of health care has incentivized employees to search for an employer who provides them with these benefits. 

Excellent, empathetic communication during Open Enrollment 2022 will boost employee morale by ensuring them that you are looking out for their best interests and essential needs as they recover from the stressors of the COVID pandemic.

Supporting Your Managers During Open Enrollment

Your management team is likely to experience an uptick in employee concerns, frustrations, and even complaints during Open Enrollment 2022. As a business owner or CEO, you must be supporting your managers during this time.

If your managers feel your commitment and support for your employees’ well-being, you will help make their job significantly easier. During this season, you must take additional efforts to help your employees reconnect in the post-COVID season. Taking the time to communicate clearly during Open Enrollment 2022 is a practical way to demonstrate to your team that you truly have their best interests at heart.

How LUXA Can Help You Prepare for Open Enrollment 2022

We understand that health care benefits can be intimidating and overwhelming to most small and mid-sized businesses. At Team LUXA, we are passionate about providing you with a dedicated HR professional. TEAM LUXA will guide you through Open Enrollment 2022 with a dedication to excellence. 

With the help of our team, you will have the information you need to communicate with excellence and empathy as you make important decisions regarding health care benefits. 


We’ll demonstrate how you can save money while improving your efficiency and accuracy when you outsource your back office services to TEAM LUXA.
Let Us Present A Plan →
LUXA Enterprises download brochure

Call TEAM LUXA today at (918) 928-7288 to learn more about why outsourcing is right for you!

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